Refund policy
Return & Refund Policy
At Livkart, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 10 days of receiving your order if:
- The product is damaged, defective, or incorrect.
- You simply do not like the product.
To be eligible for a return:
- The item must be unused, unworn, and in its original packaging.
- You must provide clear photos or an unboxing video as proof of the issue.
- Return requests made after 10 days of delivery may not be accepted.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 10 days of delivery. After verifying your request, we will arrange a replacement or issue a refund.
Change of Mind
If you are not satisfied with your purchase, you may return the product within 10 days, provided it is unused, in its original condition, and includes all original packaging. Return shipping costs for change-of-mind returns are the customer's responsibility unless otherwise stated.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed within 24 hours of receiving the returned product. Depending on your bank or payment provider, it may take an additional 3–7 business days for the refunded amount to appear in your account.
Contact Us
If you have any questions or need assistance with a return or refund, please contact us:
We're happy to assist you and will respond as quickly as possible.